Methodologies

Ablaze applies in-house techniques and methodologies that are best suited to the task and the customer’s requirements. Our methodologies commence with working closely with our customers identifying functional requirements and other factors that will constrain or influence the development of the software. The process is based upon teamwork and collaboration to produce   development iterations and ensure efficient and affordable process adaptability throughout the life-cycle of the project.

Software Tools

We use a mixture of software technologies to produce our software. Java features strongly in many of the systems including Java Enterprise (J2EE), Java Faces (JSF), Java Server Pages (JSP) and Servlets and Java Mobile (J2ME). Additionally Postgre SQL and Eclipse both feature and we have developed a significant range of wireless communication technologies to further support real time business-critical solutions.

Bar-coding

Ablaze offers software to create and print bar-codes. This software is supported by a range of printers including Metrologic, Dolphin and M3 all avialable through us. 

Hosting

Our systems are either web based or run on our customers own hardware. Web based software is hosted on our own servers providing our customers with quick updates and no other unwanted software interactions. The Ablaze servers are fully protected against security threats, fire, electrical failure and include backup data protection.

For those who wish to have their own data backed up by us we offer service level agreements tailored as required to meet each client’s needs. Details

Support

All of our software including upgrades and bug fixes is fully tested before going operational. Different support levels apply to software depending upon its nature.
Pick & Send is web based software and is continually subject to upgrades,  The software is fully supported and the support cost is built into the license subscription.
Custom software is engineered under a contract which will include what levels of support have been agreed to between Ablaze and the customer.
Downloaded software is released after testing.  Support is covered in the EULA however as a general rule unless you purchase a support contract then you will have to purchase the next version or buy the support update pack at a later date.

 

For all support inquiry's don't hesitate to contact us through any of the following

Phone:  0800 22 5293 (NZ only)   
+649  415 3307 (Intl)    

Fax:   +649 415 3309            

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Normal hours of support are Monday - Friday, 9am to 5pm