Support

All of our software including upgrades and bug fixes is fully tested before going operational. Different support levels apply to software depending upon its nature.
Pick & Send is web based software and is continually subject to upgrades,  The software is fully supported and the support cost is built into the license subscription.
Custom software is engineered under a contract which will include what levels of support have been agreed to between Ablaze and the customer.
Downloaded software is released after testing.  Support is covered in the EULA however as a general rule unless you purchase a support contract then you will have to purchase the next version or buy the support update pack at a later date.

For all support inquiry's don't hesitate to contact us through any of the following

Phone:  0800 22 5293 (NZ only)   
+649  415 3307 (Intl)    

Fax:   +649 415 3309            

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it


Normal hours of support are Monday - Friday, 9am to 5pm